Items on sale are FINAL SALES and do not qualify for exchanges or returns, no exceptions.
DOMESTIC & INTERNATIONAL ONLINE RETURN POLICY
Regular priced merchandise in its original, undamaged and unused condition, with its original packaging, may be returned for a full refund within 15 days of receiving your parcel.
Merchandise MUST be accompanied by the original packaging, failure to do so will incur fees deducted from the refund amount or refusal of the return.
- Return shipping costs are the responsibility of the customer, we recommend obtaining a tracking number as we are not responsible for any lost or stolen items.
- Shipping fees are non-refundable if your original purchase included such fees.
Please email us at firstname.lastname@example.org to inquire about exchanges.
If you wish to cancel your order it must be done before your item has shipped out of our premises, once the item has shipped we are not able to cancel your order and you would have to wait to receive your parcel and process as a regular return.
To cancel your order before shipping please email us immediately at email@example.com
*Price adjustments are only granted within 5 days of your purchase; in the case you purchase an item and it is discounted within 5 days of your purchase, we will refund the difference to you via the same form of payment, please email us at firstname.lastname@example.org with your transaction information.
*Custom made items are final sales. Custom made is an item requested to be specially made in specific colors, sizes or materials not available in our regular offering. Due to the nature of having an item made especially for you, we are unable to accept any returns or exchanges.
*If a product is defective, please email us at email@example.com, we can look into the warranties for you, many of our designers offer limited manufacturer warranties, we would be happy to handle that for you. Normal wear and tear does NOT qualify as a manufacturing defect for any brand.